Privacy policy

Tres Palmas Ent. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit www.trespalmaspr.com or make a purchase from us.

1. Information We Collect
A. Information You Provide
We collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely by our payment provider)
  • Phone number (optional)

B. Information Collected Automatically
When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on our site
  • Cookies and similar tracking technologies

2. How We Use Your Information
We use your information to:

  • Process and fulfill orders
  • Send order updates and customer support responses
  • Improve our website and shopping experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure site security

3. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping partners
  • Website hosting and analytics providers

These parties only receive the information needed to perform their services.

4. Cookies & Tracking Technologies
We use cookies to:

  • Remember items in your cart
  • Analyze website performance
  • Personalize your shopping experience

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security
We take reasonable measures to protect your information, including encryption and secure payment processing. However, no online system can be guaranteed 100% secure.

6. Your Rights
Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion
  • Opt out of marketing communications
  • Request a copy of your data

To make a request, contact us at: customerweb3palmas@gmail.com

7. Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date indicates when changes were made.

9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: customerweb3palmas@gmail.com
Address: 1911 McLeary St. San Juan PR 00911